Returns, Refunds and Exchanges
If you are dissatisfied with your purchase for any reason, Waterbearer Press will accept the return of undamaged merchandise--not autographed or dedicated, for a full refund, less any original shipping charges. Customers must ensure that the merchandise is packed for return in such a manner as not to incur damage during the shipping process.
If the item you have received is damaged in transit or shows printshop defects, please photograph any damage to the packing materials before discarding them, and contact us at firstname.lastname@example.org. We will gladly offer you an exchange or refund. We do require that you return the defective item to us (we will provide a postage-paid label) in order to receive your credit/exchange.
Returns transactions must be initiated within 10 days of receiving your order.
We do not accept returns of any autographed books personalized to individuals, unless the book is defective.
We require a receipt or sufficient transaction identification information (name, shipping address, date of purchase) to match you up in our online sales records in order to issue a refund or exchange.
Bulk orders of 20 or more copies are non-returnable.